Shipping policy

Level up your collection — packed with care.

We want your games and gear to arrive ready for the shelf. Here’s how shipping works, and where our responsibility ends so everyone’s protected.

Processing & tracking

Orders typically ship within 1–3 business days after payment clears (weekends and holidays may add a day). Most orders ship with tracking. Title and risk of loss transfer to you when we hand the package to the carrier and it receives its first scan.

Packaging

We pack like collectors — secure materials, careful handling. That’s our promise on how it leaves the building.

Carrier damage, loss, or delay — important

South East Gaming is not responsible for damage, loss, theft, or delay once the carrier has the package. That includes crushed boxes, weather, mis-scans, “delivered” packages that don’t show up, and delays outside our control.

• Open a claim with the carrier as soon as you notice a problem. Keep all packaging and take clear photos.
• Message us on the Contact page with your order number and photos so we have a record. We’re happy to help you point the claim the right way — but carrier issues are the carrier’s liability, not a store refund or free replacement by default.

Address accuracy

You’re responsible for a complete, correct shipping address at checkout. We’re not liable for packages sent to an address you entered incorrectly, or for refused, unclaimed, or returned-to-sender packages. Reshipping may require a new shipping charge.

Force majeure

We’re not responsible for delays or failures caused by events outside our reasonable control (severe weather, carrier network failures, natural disasters, strikes, etc.).

Returns

Returns have a short window and clear rules — see our Refund policy. Spoiler: 72 hours from delivery, condition must still match the listing, Contact page to start, and return shipping is on you unless we clearly messed up the order.

Questions? Contact us with your order number. We’re collectors too — we’ll treat you like one.