Refund policy

Honest listings. Fair rules. We’ve got your back when it’s on us.

South East Gaming sells a lot of unique, pre-owned, and collectible stock. These policies protect both sides: you get clear expectations; we stay able to keep leveling up the catalog.

How to start a return

All return or refund requests must be started through our Contact page. Include your order number, what went wrong, and clear photos of the item (and packaging if relevant). Requests sent any other way may not be processed.

72-hour window (hard limit)

We only accept return requests we receive within 72 hours of delivery. “Delivery” means the carrier’s delivered / available-for-pickup scan. After 72 hours, the sale is final except where required by law.

Condition must still match the listing

To be eligible, the item must be returned in the same condition described in the listing and shown in the photos when it shipped — same completeness, same wear level, sealed if listed sealed, etc. If it’s been used beyond inspection, altered, missing parts, or no longer matches the listing, we can’t accept the return.

Return shipping

Return shipping is the customer’s responsibility unless we confirm in writing (via Contact) that we sent the wrong item or the listing was materially inaccurate. We recommend tracked shipping; we’re not responsible for return packages lost on the way back to us.

What we will make right

If we shipped the wrong item, or an item that materially doesn’t match our listing description/photos, tell us within the 72-hour window with photos. After we confirm, we’ll arrange a replacement or refund as appropriate. That’s us owning our mistake — and we will.

Shipping damage — not a store return

Damage, loss, or delay caused by the carrier after the package leaves us is not South East Gaming’s responsibility and is not handled as a standard store return/refund. File with the carrier; keep evidence; you can still Contact us for a paper trail. See our Shipping policy.

Final sale / not eligible

Unless required by law, we do not accept returns for change of mind, buyer’s remorse, “ordered the wrong thing,” color/edition preference, or compatibility issues you could have checked from the listing. Digital codes (if ever sold) and items marked final sale aren’t returnable.

Refunds

Approved refunds go back to the original payment method after we receive and inspect the return (when a return is required). Shipping charges are non-refundable unless we shipped the wrong item or the listing was materially wrong on our end.

Thanks for shopping South East Gaming. We care about collectors — and we keep the rules clear so the shop stays strong for everyone.